Refund policy

Easy Returns, No Stress
Your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 14 days in its original, unused condition for a full refund or exchange — no questions asked.

Return Policy Details
  • Free returns apply to domestic orders only; international returns are excluded from this offer.
  • Custom-made and special-order items are final sale and cannot be returned.
  • Returns received after the 14-day window, or those that are poorly packaged or not insured, will unfortunately not be accepted.
  • Items must be returned in their original, unused condition. Jewelry that shows signs of wear or has been modified by someone other than R Jewellers will not qualify for a refund or exchange.
  • Loose diamonds must include the original lab grading certificate.
  • Eternity bands and tension rings cannot be resized due to their unique design, so please be sure of your ring size before placing an order.
Need help? Use our ring sizing guide or reach out to our Customer Service team for assistance.